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We understand that the nature of our business has an environmental impact. In line with of our brand values,
VooKoo take sustainability extremely seriously and we are constantly evolving and improving our approach to sustainability.
You can view our positive environmental impact here.
Welcome to the realm of fireplace perfection with our exceptional Pre-Built Media Wall Package. Prepare to be enchanted by the awe-inspiring panoramic HD+ flame effect, casting a spellbinding ambiance in your living space. Seamlessly navigate through the features using the user-friendly touch screen or the accompanying remote control, granting you effortless control over your fireplace experience. Set the mood just right with adjustable heat settings, ranging from 1400W to 1600W, ensuring a cozy atmosphere tailored to your desires.
Unleash your creativity and infuse your fireplace with your personal style. With a vast array of options at your fingertips, choose from six mesmerizing flame colours, ten enchanting fuel bed colours, and ten canopy colours, allowing your fireplace to embody your unique taste and complement your decor flawlessly.
Elevate the atmosphere with the captivating built-in colour changing side lights, bathing your space in a kaleidoscope of hues. The flame brightness setting grants you the power to fine-tune the visual impact, evoking the perfect blend of warmth and aesthetics. Take charge of the temperature control feature, crafting an environment of optimal comfort, and let the convenient 7-day timer effortlessly align your fireplace with your daily rhythm.
Every detail of this masterpiece has been meticulously crafted to transport you to a realm of authenticity. Behold the hand-painted log set, meticulously designed to infuse your fireplace with a touch of natural elegance. For an added touch of enchantment, embrace the choice of using both large and small crystals, unleashing a symphony of captivating visual displays.
Unleash the transformative power of our technologically advanced and visually stunning fireplace. It is not just an addition to your home; it is an invitation to embrace warmth, style, and sophistication in every breath. Prepare to be enthralled as your living space undergoes a wondrous metamorphosis, becoming a sanctuary of comfort and beauty.
Standard Delivery to mainland UK is FREE of charge on all orders over £99.
Standard Deliveries are made Monday to Saturday between 8am to 6pm (excluding public holidays). Your order will be delivered via the Vookoo Lifestyle delivery team using our two-person delivery service or one of our trusted courier partners. We endeavour to deliver all orders (to mainland UK) within 5-15 days of your order being placed.
Geographical location and courier availability can restrict our delivery service to certain areas. We may not always be able to deliver our products to the Channel Islands, Isles of Scilly, the Isle of Man, and Northern Ireland. If you are interested in having any of our products delivered to one of these areas, please contact our delivery team on 03335 670 995 before placing your order so that we can provide a delivery quotation based on the products you require.
We’re also able to assist you if you’re looking to ship your item(s) internationally; whether you'd like us to deliver your order to a UK based freight-forwarder on your behalf, or you'd like us to arrange with our trusted courier partner to deliver your order to another country, please get in touch. To enable us to provide you with the best quotation, it is important to have full details of the delivery address, as well as all products you wish to order.
On the day of delivery, you’ll be notified of your estimated delivery window within the hours of 8am – 6pm. The delivery drivers will endeavor to call you 30 minutes before they are due to arrive, so you’ll know when to expect them.
Our trusted delivery partners are unfortunately unable to access your property or garden; therefore, all deliveries will be made to the front of the property, this is known as a ‘kerbside’ delivery. If you are not in on the day you have arranged for your order to be delivered, you may be charged for a repeat delivery.
Some deliveries come with very assembly and packaging removal, please ask one of our qualified team members about specific products.
We hope that you are happy with your products once they reach your home. If, for whatever reason, you change your mind and choose to return the item(s) to us for a refund, you will need to contact our delivery team on 03335 670 995 or via email customerservices@vookoolifestyle.co.uk who will arrange a collection for you. After your item(s) have been returned to us, our customer care team will arrange a refund back onto the original payment method. A collection charge for unwanted goods will be incurred and deducted from the total refund amount.
MY ITEM IS NOW OUT OF STOCK, BUT I’VE PAID FOR IT. WHAT HAPPENS NOW?
In the rare event that your item is out of stock after placing your order, we’ll email you to let you know. If you’re happy to wait and the item comes back in stock within 1 month, you’ll be billed and then we’ll contact you to organize delivery once it is ready to be shipped to you. If it’s still not available within 1 month, we'll cancel your order and refund you.
If you’re not happy to wait, please contact Customer services to cancel your order and process a refund or to select an alternative product.
If your delivery is overdue, or your items have been accidentally damaged in transit, please call our Customer Services team for assistance on 03335 670 995.
For all other queries, we are always on hand to help.
Telephone: 03335 670 995
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Take 20% off your first order
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